Intercom

What is Intercom?

Intercom is an AI-first customer service platform built to transform how businesses support their customers. Designed for customer service agents, support managers, and business owners, Intercom combines automation and intelligence to deliver exceptional service across all customer touchpoints. At its core is Fin AI Agent, which automates up to 50% of customer interactions with accurate, real-time answers. Agents benefit from the AI Copilot, which assists in handling queries efficiently and consistently. Intercom also includes a Help Center for self-service, a centralized Inbox to streamline workflows, and advanced analytics through AI Insights & Reporting. With Workflows for no-code automation and Outbound Messaging for proactive communication, support leaders gain full control over the customer experience. The platform’s omnichannel capabilities ensure smooth engagement across web, mobile, and messaging apps. By uniting automation, human support, and performance tracking, Intercom boosts resolution speed, reduces support costs, and enhances customer satisfaction. Whether you're scaling support for a startup or optimizing an enterprise system, Intercom's AI-driven suite empowers you to deliver fast, personalized, and scalable customer service.